ZelGear inflatable water crafts
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Announcements

09/08/17 - Discount offer
on the catamaran rafts for Raft guides and Team GB members ends 31/08/17

20/06/17 - Sneak preview - Expedition version of the inflatable WW river runner kayak ZelGear ONE - with inflatable storage compartments in bow and stern. Photos

10/06/17 - Cats and inflatable kayaks available for try outs - ZelGear Needle-2 and ZelGear ONE inflatable kayaks, ZelGear TourCat-2 Mini, ZelGear VectoR-2 and ZelGear SportCat-4 catamaran rafts

26/05/17 - Our demo / try-out TourCat-2 MINI has arrived! Some photos here

30/04/17 - New addition to the TourCat family - Budget TourCat-2 "Mini". Some photos here

12/02/17 - New addition to the inflatable kayak range - ZelGear ONE "Slivka". A white water single seater kayak that packs into a backpack. A demo is available for try-outs now. Some photos here

22/01/17 - PU versions Cats
In addition to the existing PVC range, Cats made with stronger and lighter PU will be available to order soon. News











Enquiries & Ordering
When you would like to order, write to us and we will provide up to date quotes. We will also send you an invoice with relevant payment details etc. Or if you need advice etc, we are more than happy to help with your queries.

ZelGear
ZelGear products are all made in Europe, using European made materials and high grade German made PVC welding machines.

5 year warranty on all ZelGear products



Looking for something?
If you are looking for something that is not listed on our website please give us a call or email us.


Important Notice
It is your responsibility to ensure that you have a valid license / permission from the relevant authorities to use water craft on UK's waterways, rivers, lakes, etc. Not all inland water is open to paddlers, some are privately owned or is bounded by land which is private, so do check beforehand. Membership of a canoe union / club is very beneficial.




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Terms and Conditions

Customer's responsibilies
Canoeing, kayaking and rafting are assumed risk activities. ZelGear UK, and other outlets run by Folding Concepts (Folding Kayaks UK), its employees, suppliers and sub contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customer's responsibility to ensure they have sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.



Warranty


NERIS ZelGear kayaks / replacement skins:-
There is a five (5) year warranty on all Neris ZelGear kayaks, catarafts and replacement skins. The warranty starts from the date of purchase by the original owner. This warranty is not transferable and does not apply to owner modifications.

On receipt of your order, you must fully check the delivery for defects ASAP (ideally within a week after delivery) and provide a feedback report together with supporting photos should any faults be found.

In the event of a manufacturing defect, the manufacturer will either repair or replace, at its option, any defect, at no charge to the customer and return the repaired or replaced part, postage paid, to the customer within a reasonable period of time. Proof of purchase may be required. We will liaise with the respective factory to have problem/s resolved etc.


Repairs required due to improper use or care, negligence, product modification or accident are not covered by the warranty, but will be performed upon request. Return shipping costs to ourselves or to the respective factory (EG NERIS - Ukraine) are the responsibility of the purchaser.

Since kayak or catamaran is a very durable product and can withstand many years of normal use, this warranty does not cover damage from misuse, improper care, accidents or normal wear and tear.

The guarantee may be reduced or canceled in the following cases:
- Commercial or military use (warranty is 1 year).
- Use of the boats in shallow water where sharp stones and other underwater features can damage the skin and frame.
- Drag and drop boats on any dry surface.
- Towing kayak or catamaran behind a motorised boat.
- Damage that occurred whist sending products without a reliable packaging.
- Overloading the kayak or catamaran exceeding the recommended weight limit.
- Storage of kayak or catamaran whilst not fully-dried.
- Store kayak or catamaran, whilst not in actual use, in direct sunlight over an extended period of time

If you have any warranty issues or need repairs to your kayak or accessories, please contact us by email together with supporting detailed photos. Photos will speed up the resolution process.

Down payment of the order indicates acceptance of all the terms and conditions herein.


Other products sold on this site but not made by Neris.
Warranties is as provided by that supplier / manufacturer and should be stated on the respective packaging. Report any defects to us and we will consider replacement etc on a case by case basis.

Cancellation & Return Policies

Canceling the order before we dispatch (Kayaks, catarafts, replacement skins and accessories)
You must email us ASAP as we may dispatch well before the quoted delivery time.
Refund will be less 2% Cancellation Fee of the total order.

We may, under exceptional circumstances, waiver the Cancellation Fee (less any PayPal / bank fees incurred) if the kayak ordered is a standard boat of a popular colour. Higher value boats such as rafts may be waivered where sufficient notice has been provided (EG before dispatch from the factory).

Once dispatched, the below 30 Day Return policy applies.

Once Dispatched & After Delivery – 30 Day Return Policy (Boats and accessories)
We will accept returns provided the kayak / replacement skin is of a standard configuration and has not been placed on water / rough surfaces / or damaged, and that the request is sent to us via email within 30 days after the delivery of the boat (Delivery Date will be as recorded on the courier tracking system or as when collected).

If the kayak or replacement skin is NOT of a standard configuration (EG specially custom made to order to your own specifications) and there is a high probability that that kayak / replacement skin cannot be easily re-sold, due to your chosen technical specifications / features / colour selections, we cannot guarantee that we will accept that return.

The refund will be the total cost of the order, less 5% Cancellation (Restocking) Fee.

You must receive a Return Authorization number along with shipping instructions prior to sending the complete order back. Print out and complete the Return Authorization Form (we will provide you with a web link). Include this form with your shipment, writing the RA# on the outside of the package.

It is your responsibility AND COST to return the goods to us. We are required by law to make this clear before you purchase. THIS IS NON NEGOTIABLE - WE WILL NEVER COVER THE COST OF THE GOODS TO BE RETURNED. Once the purchase has been received and inspected by ourselves as being new with no faults, we will then arrange the refund accordingly within 48 hours. We reserve the right to charge for any items found damaged – this will be at the same cost as per normal repair / replacement request.

After 30 days, returns / refunds do not apply.

Do not order if you do not agree with the above Cancellation Policy. Demo kayaks available to view on request.


Canceling Replacement Skins and custom 'made to order' kayaks orders
The replacement skins and custom boats are all specially hand made to order on request. Once the order has been prepared on the factory floor (IE material cut in preparation to make the skin), the order cannot be cancelled and refunded 100%. Do not order a replacement skin or custom made kayaks if you do not agree with this cancellation policy. In the event of popularly requested replacement skins and custom made kayaks, that above cancellation policy for kayaks and accessories applies.

The refunded amount will take into consideration of the costs incurred to date in respect of that order, plus cancellation fee of 5%.

Custom kayaks are those other than STANDARD production kayak - IE where specific features (keel strips, loading hatches, paddle pockets etc) or hull material type (lightweight / heavyweight PVC), or non-standard colours have been requested to be used, added or left out.

Refund payment method

Refunds will be done in the same way as the original payment received. IE - paid via cheque will be refunded via cheque, paid via PayPal will be refunded via PayPal, etc.




On an ongoing basis, ZelGear innovates and improves all products. IE product descriptions (text / photos) on this site is subject to change without prior notice.

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Page last updated 20-Aug-2017